Privacy Policy
Last updated: 30/10/2025
1. Introduction
Welcome to Selinova Physiotherapy.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
By using our website or engaging our services, you agree to this Privacy Policy.
2. Who We Are
Selinova Physiotherapy
Email: Imogen.selinova@outlook.com
Phone (WhatsApp): +447808143955
Website: www.selinovaphysiotherapy.com
Selinova Physiotherapy is the data controller responsible for your personal information.
3. Information We Collect
We may collect and process the following types of personal data:
A. Information you provide directly
Name, date of birth, address, phone number, and email
Medical history, symptoms, and treatment details
Payment information (if applicable)
Enquiries or feedback submitted through our website
B. Information collected automatically (website use)
IP address and browser type
Website usage data (via cookies or analytics tools)
4. How We Use Your Information
We use your information to:
Provide physiotherapy assessment and treatment
Communicate about appointments, treatment plans, and follow-ups
Manage payments and accounts
Respond to enquiries or feedback
Comply with legal and regulatory requirements
Improve our website and services
We will only use your personal data when the law allows us to, such as with your consent or to fulfil our professional duty of care.
5. Sharing Your Information
We will never sell your personal information.
We may share information only with:
Healthcare professionals involved in your care (with your consent)
Our administrative or IT service providers (who are bound by confidentiality)
Regulatory or legal authorities, if required by law
6. Data Storage and Security
Your information is stored securely on encrypted systems and protected by up-to-date security measures, in line with GDPR requirements.
We retain your records for the period required by professional standards and UK law (usually up to 8 years after your last treatment, or until age 25 for minors), after which they are securely deleted or destroyed.
7. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction or deletion of inaccurate information
Withdraw consent at any time (where applicable)
Restrict or object to processing of your data
Request a copy of your records
To exercise these rights, please contact us at Imogen.selinova@outlook.com
8. Cookies
Our website may use cookies to enhance your browsing experience and collect anonymous visitor data.
You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy (if available).
9. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of last update clearly shown.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Selinova Physiotherapy
Email: Imogen.selinova@outlook.com
Phone (WhatsApp): +447808143955
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.